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Returns Policy

Credit or Exchange for in Store Purchases

Credit, Exchange or Refund for Online Purchases

We want you to be really happy with your purchase so all goods purchased in store come with a 21 day exchange or credit policy.  All purchases made from our online shop come with a 21 day exchange, credit or refund policy.

Our in store exchange or credit only policy excludes earrings, special orders, or sale items.

As long as the items are returned in the same condition as sold, we will use our discretion within reason for exchanges running over the 21 day period.

Purchases that are considered to have been mistreated or damaged through wear and tear cannot be replaced or credited.

The security of purchases returned via post or any other currier service is the responsibility of the sender until purchases are signed for and safely delivered back to Jewellery by Design.  Any damage sustained in transport is the responsibility of the sender.

All purchases from our online store must be returned to;

Jewellery by Design – Birkenhead.

8st Johns Square

Grange Precinct

CH41 2XU

This does not affect your statutory rights.

Any questions please contact a member of our team via email of phone.


Kind Regards

The Jewellery By Design Team